There is verity of reasons why this could happen. However, we will see if we can get the simplest ones answered. Please look below for options to try:
1. Check to see if you have "Passive Mode" enabled. If it is enabled, please disable it and vice a versa.
2. If the above didn't resolve this issue, try restarting your cable modem.
3. Finally, you may want to make sure it's not an actual issue with your internet.
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